1. Agreement
These Terms of Service ("Terms") govern your access to and use of the hosting services, dashboard, APIs and related tools (the "Service") provided by 9live ("9live", "we", "us"). By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of a company, you represent that you have authority to bind it.
2. Accounts
You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account, including activity by team members you invite. Two-factor authentication is required for account owners.
You must be at least 18 years old and legally able to enter into contracts.
3. The Service
9live provides dedicated compute, managed databases, deployment tooling, backups and support as described on our website and in your plan. We may update features from time to time. We will not materially reduce the resources of a paid plan during a billing term without notice and the option to cancel for a refund of the unused period.
Early-access features are provided as-is and may change or be withdrawn.
4. Your content and data
You retain all rights to the code, data and content you deploy on the Service. You grant us only the limited rights needed to host, back up, transmit and display it as required to provide the Service.
You are responsible for ensuring you have the rights and any consents needed for the data you process, and for complying with applicable law including the Digital Personal Data Protection Act 2023. Processing of personal data on your behalf is governed by our Data Processing Agreement.
5. Acceptable use
Use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. We may suspend or terminate accounts that violate it, with notice where practical.
6. Fees and billing
Plans are billed monthly or annually in advance in USD or INR as selected. Add-ons and overages are billed in arrears. Prices exclude applicable taxes including GST, which will be added to invoices for Indian entities.
Upgrades take effect immediately and are pro-rated. Downgrades take effect at the next billing cycle. Refunds are governed by our Refund and Cancellation Policy.
If an invoice is unpaid 14 days after its due date we may suspend the Service after notice, and may delete data 30 days after suspension.
7. Service levels and support
Uptime targets, guarantees and service credits are described in our SLA. Service credits are the sole remedy for failure to meet an uptime guarantee. Support response targets vary by plan.
8. Backups and data loss
We take backups as described in your plan and test restores regularly. You remain responsible for maintaining your own copies of critical data and for verifying that our backups meet your requirements. Our liability for data loss is limited as set out in Section 12.
9. Security
We implement the technical and organisational measures described on our Security page. You are responsible for the security of your application code, dependencies and credentials, and for promptly reporting any suspected compromise of your account.
10. Suspension and termination
You may cancel at any time from the dashboard. We may suspend the Service for non-payment, security threats, legal requirements or AUP violations. On termination we will make your data available for export for 14 days unless prohibited by law, after which it is deleted from active systems and expires from backups per our retention schedule.
11. Intellectual property
The Service, including our software, dashboard, documentation and brand, is owned by 9live and its licensors. These Terms do not grant you any rights to our intellectual property other than the right to use the Service.
12. Warranties and liability
The Service is provided "as is" except as expressly stated in these Terms and the SLA. To the maximum extent permitted by law, our total liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect, consequential, special or punitive damages, or for lost profits, revenue or data, except where such limitation is not permitted by law.
13. Indemnity
You will defend and indemnify 9live against third-party claims arising from your content, your use of the Service in breach of these Terms, or your violation of law.
14. Changes to these Terms
We may update these Terms. Material changes will be notified by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
15. Governing law and disputes
These Terms are governed by the laws of India. Courts in Bangalore, Karnataka have exclusive jurisdiction, subject to any mandatory consumer protections in your jurisdiction. Before commencing proceedings, both parties agree to attempt in good faith to resolve the dispute through discussion for 30 days.
16. Contact
Questions about these Terms: support@9live.in.