1. Scope
This policy explains how 9live collects and uses personal data about visitors to our website and users of our dashboard and Service. It does not cover personal data you process inside your own applications hosted on 9live; for that, we act as a processor under our Data Processing Agreement.
2. What we collect
Account data: name, email, company, billing address, tax identifiers and payment method tokens (we do not store full card numbers).
Usage data: dashboard actions, API calls, deploy logs, support conversations and the metadata needed to operate and secure the Service.
Website data: pages visited, referrer, approximate location from IP address, and device information. We use privacy-respecting analytics and do not sell data to advertisers.
Waitlist and contact forms: the details you enter, so we can respond and onboard you.
3. Why we use it
To provide, secure and bill for the Service; to respond to support and sales requests; to send transactional emails such as incident notices and invoices; to send product updates you can opt out of; to comply with law; and to improve the Service using aggregated, de-identified data.
4. Legal basis
We process account and usage data to perform our contract with you and for our legitimate interests in running a secure service. Marketing emails are sent with your consent, which you can withdraw at any time. Where the Digital Personal Data Protection Act 2023 applies, we process personal data for the specified purposes for which you have given consent or for legitimate uses recognised under the Act.
5. Sharing
We share data with sub-processors who help us run the Service, such as our data centre provider, payment processor, email provider and support tooling. The current list is published with our DPA. We may disclose data where required by law or to protect the rights and safety of 9live and others. We do not sell personal data.
6. Location and transfers
Our infrastructure and primary data stores are in India. Some sub-processors, such as payment and email providers, may process data outside India under appropriate safeguards.
7. Retention
Account data is kept for the life of your account and for up to seven years afterwards where required for tax and accounting. Logs are retained for 14 to 90 days depending on type. Waitlist entries are deleted 12 months after submission if you do not become a customer.
8. Your rights
You can access, correct, export or delete your personal data, withdraw consent and raise a grievance by emailing support@9live.in. We respond within 30 days. If you are in India you may also approach the Data Protection Board of India.
9. Cookies
We use strictly necessary cookies for login sessions and a first-party analytics cookie. We do not use third-party advertising cookies.
10. Security
We protect personal data with encryption in transit and at rest, access controls and logging as described on our Security page.
11. Children
The Service is not directed at children and we do not knowingly collect data from anyone under 18.
12. Changes
We will notify you by email of material changes to this policy at least 30 days before they take effect.
13. Contact and grievance officer
Grievance Officer, 9live. Email: support@9live.in.