Infrastructure
9live runs on servers we own and operate, housed in a colocation facility in Mumbai. This page lists the hardware, network and backup arrangements behind every plan.
Data centre
- Location
- Mumbai, India
- Facility
- Tier III colocation facility in Mumbai
- Certifications
- ISO 27001 and ISO 9001 (facility operator)
- Power
- Dual power feeds per rack, UPS and on-site generators
- Physical access
- Biometric and badge access, CCTV, and staffed security around the clock, managed by the facility operator.
Servers
- Processors
- Current-generation AMD EPYC processors
- vCPU allocation
- One vCPU per physical CPU thread, no oversubscription
- Memory
- ECC RAM, reserved per environment
- Storage
- Enterprise NVMe drives in mirrored pairs
- Virtualisation
- KVM-based microVMs, one per customer environment
- Spare capacity
- Each host keeps headroom so plan upgrades don't require moving to another server.
Network
- Upstream
- Two independent transit providers with automatic failover
- Peering
- Peering at Mumbai internet exchanges
- DDoS protection
- Volumetric DDoS filtering upstream of our network edge
- Private networking
- A separate private network for each customer environment.
- TLS
- TLS 1.2 and 1.3, with certificates issued and renewed automatically.
Backups
- Schedule
- Daily on every plan, hourly on Scale. PostgreSQL also has continuous WAL archiving for point-in-time recovery.
- Location
- Encrypted object storage in a second facility in India
- Encryption
- AES-256 at rest, TLS in transit.
- Restore testing
- We regularly restore a sample of backups into an isolated environment and check that they start and pass integrity checks.
Regions
- Primary
- Mumbai, India
- Additional
- Singapore and Frankfurt, on Custom plans
Details current as of October 2026. A longer infrastructure overview, including hardware specifications, is available on request.
Need more detail?
Ask for the infrastructure overview, or send us your vendor questionnaire.